FAQs
Questions about PingTab, answered.
Here is how bookings, drivers, live tracking, and pricing work.
What is PingTab?
PingTab is one place to run your cab business. It gives you a booking website, an inbox for new requests, tools to plan trips, a driver app, and live tracking for guests.
Do I get my own booking website?
Yes. You get a branded booking website on your own domain, with your business name, pictures, content, and complete booking flow. You can update the website content yourself at any time.
What kinds of trips can guests book?
Guests can book airport transfers, one-way trips, outstation round trips, hourly rentals, and local point-to-point trips.
How do rate cards and quotations work?
Your website uses live rate cards to show guests an instant quotation during booking. You can update your fares yourself at any time, and the latest rates appear on your website.
Where do new requests go?
Bookings and chats from your website go into one inbox. You can also add a request that came through a phone call. This keeps every lead in the same list.
Do I have to type the same details again?
No. When you turn a request into a trip, details like the guest, pickup, time, car, and fare come with it. PingTab also shows you if something important, such as the driver, is still missing.
How does a driver get a trip?
You assign the driver in PingTab and send the trip to their phone. You can see if they have opened it and send a reminder if they have not.
Does my driver need the PingTab Driver app?
Yes. The app shows the driver their trips, sends pickup reminders, and shares live location after they start a trip. The driver installs it once and can use it for every trip after that.
Which phones can use the driver app?
PingTab Driver is available for Android phones on Google Play.
Do guests need to install an app?
No. Each guest gets a private link that opens in their phone or computer browser. They do not need an app or a PingTab account.
What can a guest see on the tracking page?
The guest can see the driver name, car, number plate, pickup details, and live location while the trip is running. They can also call the driver from the page.
Can I send links through WhatsApp, SMS, or email?
Yes. Guest tracking links and driver links are normal private links. You can send them through WhatsApp, SMS, email, or any other app you already use.
Will guests see my business name?
Yes. Your booking site, messages, and guest tracking page can show your business name and branding. Guests see your business, not a generic PingTab page.
Do I need GPS hardware in each car?
No. PingTab uses the driver’s phone to share location while a trip is active. You do not need to buy a tracker, SIM card, or extra device for each car.
When does live tracking start and stop?
Live tracking starts when the driver starts the trip in the app. It stops when the trip is finished. The page does not show live movement outside that time.
How does pricing work?
PingTab has Starter and Advanced monthly plans. Both include unlimited trips, leads, drivers, and vehicles. There is no fee for each booking, driver, or car. The plans have different limits for office users, brands, launch cities, and cars tracked at the same time. See the pricing section for current prices and limits.
Can I try PingTab before I pay?
Yes. You can try PingTab free for 7 days. You do not need a card to start, and setup takes about 10 minutes.
How are location and guest details kept safe?
The driver’s location is used only while they share it for an active trip. A guest tracking link is private, but anyone with the link can open it. Only send it to the people who need it. You can turn off a link or make a new one at any time. Read our Privacy Policy for more details.