PingTab Privacy Policy

1. Who This Policy Covers

This policy applies to personal information processed through PingTab in all of the places it runs: the PingTab web dashboard, the whitelabel booking sites we host for organizations, public tracking pages, and the two mobile apps, PingTab Operations and PingTab Driver. It covers information about account holders, organization administrators, invited team members, drivers, trip guests, and people who open a tracking link or a booking site.

Organizations that use PingTab decide what information they enter into the service and are responsible for it. PingTab processes that information on their behalf.

2. The Two Apps, And What Each One Can Reach

The apps are separate products with separate permissions. What one of them can do on a phone says nothing about the other.

3. Information We Collect

4. Calls Captured By The Operations App

The Operations app can tell an operator that an unrecognized number called, so that a missed enquiry becomes a lead instead of being lost. This is the most sensitive thing the app does, so here is exactly how it works.

• It is off until you turn it on. The switch lives in the app’s settings and applies to that one phone. Whoever holds the phone that rings decides.
• It does not read your call log. The app holds no call log permission. It learns of a call from Android’s call screening service while the phone is actually ringing, so it knows only about calls that arrive after you switch the feature on. It cannot see calls from before that, and it cannot see calls made from the phone.
• It does not read your contacts. The app holds no contacts permission. The number comes from the incoming call itself.
• It does not record, listen to, or transcribe anything. What it knows about a call is the number, the time it arrived, whether it was answered, and how long it lasted.
• What stays on the phone. The list of captured calls, the numbers you have marked as not a lead, and the switch itself are kept on that device and are never sent to us.
• What reaches our servers. The number on its own, and nothing else about the call. We answer whether it belongs to someone already in your organization’s records, so a call from an existing customer or one of your drivers is not offered to you as a new enquiry. We ask this for any number the app captures. When the app is open it first checks the leads and chats it has already loaded and does not ask about a number it recognizes there, but a call that ends while the app is in the background is looked up without that shortcut. We do not keep the number from that question.
• It clears itself. A captured call you do not act on is dropped from the phone within a day. Nothing you act on is kept as a call record either: it becomes an ordinary lead, with the information you chose to save on it.

Switching the feature off in settings stops the capture, and uninstalling the app removes everything it held.

5. How We Use Information

• Authenticate users, maintain accounts, and apply role-based access controls.
• Provide lead capture, quoting, booking, dispatch, driver assignment, trip tracking, guest chat, booking sites, and organization management features.
• Display trip status, location, driver, vehicle, route, and branding information to authorized users and to holders of a valid link.
• Deliver notifications you have asked for: new leads, guest messages, booking changes, trip reminders, invitations, password resets, and operational updates.
• Provide support, troubleshoot errors, monitor reliability, prevent abuse, and protect PingTab and its users.
• Analyze aggregate usage and improve the service.
• Comply with legal obligations and enforce our agreements.

We do not use any of this information for advertising, and we do not build advertising profiles from trip, guest, chat, location, or call information.

6. Public Tracking And Driver Links

Tracking links and driver links are token-protected links. Anyone with an active public tracking link may be able to view limited trip information such as trip name, status, pickup time, pickup locations, drop-off location, assigned driver name, driver mobile number, vehicle number, organization or business identity name, logo, and current driver location when available.

Anyone with an active driver link may be able to view driver-facing trip information and submit driver updates for that trip. Organizations should share links only with intended recipients and regenerate or deactivate links if they may have been exposed.

7. How We Share Information

• With organization users according to their roles and permissions.
• With drivers and public tracking link viewers when an organization shares a valid link.
• With service providers that help us host, store, and secure the service, deliver email, SMS, push, and WhatsApp messages, provide maps, monitor reliability, and support the product. They act on our instructions and may not use the information for their own purposes.
• When required by law, legal process, safety, security, fraud prevention, or to protect rights and property.
• In connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.

We do not sell personal information. We do not share trip, guest, chat, driver location, or captured-call information with advertising services.

8. Cookies And Marketing Pixels

PingTab uses cookies and similar technologies that are necessary to sign you in, keep your session secure, and remember basic preferences.

On our public marketing pages (the home page, product and pricing pages, FAQs, contact page, and account signup pages) we also load the Meta advertising pixel. It records that a browser viewed one of those pages, along with the page address and standard device and network information, and reports it to Meta. We use this to measure our advertising and to reach similar audiences. You can limit it through your Meta ad preferences or your browser’s cookie controls. Where an organization has switched on analytics for its own booking site, that site may also load the analytics or advertising tags that organization configured.

We do not load advertising or marketing trackers on the signed-in dashboard, on public tracking links, on driver links, on guest feedback pages, or on this page and our Terms of Use. The PingTab Operations and PingTab Driver apps contain no advertising software and show no ads.

9. Organization Responsibilities

Organizations decide what lead, trip, guest, driver, and vehicle data to enter into PingTab, who receives tracking or driver links, and whether to switch on call capture on their own phones. Organizations are responsible for providing required notices, obtaining required consents, and using PingTab in compliance with applicable employment, transport, privacy, and communication laws.

10. Retention

We retain information for as long as needed to provide PingTab, maintain business and security records, comply with legal obligations, resolve disputes, and enforce agreements. Lead and trip records stay available to the organization after a trip is completed, because that is the organization’s own operating history. Active tracking and driver tokens can be regenerated or deactivated by the organization at any time.

Some information has a shorter life by design. Captured calls that are not acted on are dropped from the phone within a day. Driver location points are kept for active tracking and route history and are not used for anything else.

When an account is deleted, we complete the deletion within 30 days. Encrypted backups may still contain the data for up to 90 days before they age out, and backups are never used to restore a deleted account. We keep the records that tax and accounting law requires us to keep, such as invoices and payment records.

11. Security

We use technical and organizational measures designed to protect information, including authenticated access, role-based controls, tokenized tracking links, session renewal tied to the installation that signed in, encrypted transport for all app and dashboard traffic, and restricted operational access. No system is perfectly secure, and organizations should protect account credentials and shared links.

12. Your Choices And Rights

Account holders can update account and organization information in the product. Notifications can be turned off in the app or in your device settings. Call capture can be switched off in the Operations app at any time. Drivers control device location permissions through their operating system, though disabling location may prevent live trip tracking from working. Guests can stop viewing a public tracking page at any time.

If you want to access, correct, export, or delete personal information, contact your organization administrator or write to us at support@pingtab.com. Some requests have to be handled by the organization that controls the trip or account data, and we will tell you when that is the case.

To close your account entirely, see Delete your PingTab account, which sets out how to make the request, what is deleted, and what we are required to keep.

13. International Processing

PingTab may process and store information in countries different from where users, drivers, or guests are located. When information is transferred internationally, we use safeguards appropriate to the service and applicable requirements.

14. Children

PingTab is intended for business and operational transportation use. It is not directed to children, and users should not create accounts for children.

15. Changes To This Policy

We may update this policy as the service, legal requirements, or our practices change. The updated version will be posted on this page with a new last updated date.

16. Contact

Questions about this policy, or about the information PingTab holds, can be sent to support@pingtab.com. If you received a PingTab tracking link or driver link from a business, that business is the right first point of contact for the trip information on it.